Once you've placed your order we know you want it as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with the delivery. Orders are shipped within 2 business days (usually quicker) of receiving your order. (Peak periods may be longer)
We pack all orders carefully to make sure they reach you in the most satisfying condition. Sometimes packaging doesn't look perfect on arrival. Please check the items first and report any item damage to us straight away.
Orders are delivered by Australia Post or one of our preferred couriers.
We offer Click and Collect at over 2000 locations Australia Wide. Click the logo below for details.
We are unable to offer express shipping as many of our items such as perfumes, fragrances and aerosols are classed as dangerous goods and are unable to be express shipped. The cost to you would not represent good value to split-ship orders based on items.
Get FREE SHIPPING based on your order value...
- Free delivery within Australia for orders of $99 or more
- Fixed delivery cost of $9.95 when ordering any amount of items where total of all items is below $99
All orders are tracked. You can view the tracking number from within My Account Dashboard. You can track your order on the Australia Post website at https://auspost.com.au/mypost/track or if it's sent through one of our couriers, on their website.
Note sometimes it can take up to 1 business day for an item to be scanned into the system with Australia Post once dispatched.
All tracked consignments are covered for damage or loss. We don't provide cover for loss once an item is confirmed as delivered by Australia Post or courier service when safe drop is used. If you wish to activate signed delivery we offer this for an additional $2.95 at checkout. (This is what Australia Post charge) With this option you are covered for all events if a signed delivery is not carried out.
If you have any questions about delivery, please contact us and we will be delighted to help.
For international shipping shipping please visit our article HERE