Quick list of the most common questions

When will I receive my order?

Your order will generally be dispatched from the Sunshine Coast, Queensland, Australia. We do use secure third party warehouse's in NSW and Victoria for a small number of high value items. It usually takes 3-6 business days to reach you depending on your location (East Coast) and 7-10 days (Central and Western Australia). Very remote areas can take longer. 

Orders are usually shipped same or next business day but we guarantee within 2 business days maximum catering for peak times.

Do you offer Buy Now Pay Later Options?

Yes we do. See our article HERE

 Where do I get my tax invoice?

 An invoice will be sent to the email address you have provided automatically after your order is placed. We use a digital invoice in PDF format aiming to help saving trees and resources. 

I haven't received any information about my order?

Please see the full article HERE

Do you offer free shipping?

YES.....! For orders over $99

Get FREE SHIPPING based on your order value...

  • Free delivery within Australia for orders of $99 or more
  • Fixed delivery cost of $9.95 when ordering any amount of items where total of all items is below $99

 Who will deliver my order to me?

Your order will be delivered by either Australia Post or one of our preferred couriers.  If you provide a PO Box or parcel locker address, it will be Australia Post.

 Can I track my order online?

We will provide you a tracking number for your order. You can track the order through the carrier’s website.

 Is my delivery insured against damage or loss?

All tracked consignments are covered for damage. We don't provide cover for loss once an item is confirmed as delivered by Australia Post or courier service when safe drop is used. If you wish to activate signed delivery we offer this for an additional $2.95 at checkout. (This is what Australia Post charge) With this option you are covered for all events if a signed delivery is not carried out. If the order seems to be taking too long to reach you, or arrives damaged, please contact us immediately so we can assist.

 Is there a signature required when receiving parcel(s) sent by Simply for Me?

'Signature on Delivery' is an optional choice which you can choose to add on or not before your final checkout. The extra cost for 'Signature on Delivery' is $2.95 (Australia Post standard charge). We use Australia Post Safe Drop for orders that opt out of the 'Signature on Delivery' option. It is recommended that you select this little extra protection when ordering high value products or when your delivery address is a workplace-related one.

 What can I do if the delivery seems to be taking too long?

Please check the online tracking first using the tracking number provided to you. Please Contact Us if you believe you have waited longer than expected. We will then contact Australia Post and get back to you as soon as possible. If you decide to open a Delayed or Lost Parcel investigation with Australia Post, we recommend that you authorise us to access the case, so we can also enquire with Australia Post and provide more information on our side to better help resolve the issue. Without this, we will not be able to assist. If we open a Delayed or Lost Parcel investigation with Australia Post, we will authorise you to access the case and provide you with the case number, so that you can directly discuss your case with Australia Post. 

 What is the delivery time frame for international orders?

This can vary considerably based on your location. We only accept international orders by arrangement. Please see our article HERE.

 Where are you located?

We are located in the beautiful Sunshine Coast, Queensland, Australia.

Where do you ship your products from?

We ship most items from the Sunshine Coast, Queensland, Australia. Some items such as Jewellery are shipped from secure facilities in Melbourne or Sydney. 

 If I need to return something, what do I do?

Please refer to our Returns Policy Here for full details.

 Can I cancel my order?

If your item has not yet shipped, then yes. If shipped then it becomes a return. Please see our full article here for our cancellation policy. 

 How can I contact you?

You can contact us via our contact page.  We’ll reply as quickly as we can, usually within 24 hours (business days).

Regarding holiday shipping, when shall I place my order if I want to receive it before Christmas?

Christmas month is always a shipping peak season and may result in order delay. 

For domestic orders, we recommend that you place your order at least 3 weeks (longer for remote areas) before Christmas to ensure it reaches you in time. We publish a Christmas shipping guide each year from the beginning of November. 

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